Shipping Policy

📦 Shipping Policy

Last Updated: 24/07/2024

At Elam Jewels, we understand how important timely and secure delivery is—especially when it comes to something as personal as jewellery. This policy outlines our shipping timelines, charges, and responsibilities for both domestic and international orders.

🇮🇳 Domestic Shipping (Within India)

  • We ship across India using trusted courier partners.
  • A flat shipping fee of ₹100 is applicable for orders below ₹5000.
  • Orders ₹5000 and above qualify for free standard shipping.
  • Orders are typically processed and dispatched within 24 to 48 hours of confirmation.
  • Estimated delivery: 2 to 5 business days after dispatch, depending on location.

⏳ Delivery may be delayed due to public holidays, courier backlogs, weather disruptions, or other external factors. We will coordinate with the courier to resolve issues where possible.

🌍 International Shipping (Outside India)

  • We ship worldwide via reliable logistics partners.
  • Dispatched within 24 to 48 hours of confirmation.
  • Estimated delivery: 5 to 10 business days, subject to customs and local conditions.

📄 Customs & Duties:

  • All import duties, taxes, and fees are the customer's responsibility.
  • Please check your country’s import regulations before placing an order.

💰 Shipping Costs:

  • International shipping fees are automatically calculated at checkout based on destination and order weight.

📦 While we are not responsible for third-party courier delays, we will support you by coordinating with the shipping partner in case of issues.

📲 Order Communication & Tracking

  • You will receive a WhatsApp and/or email once your order is shipped.
  • Tracking details and courier links will be included for live updates.
  • All shipments are insured and securely packaged to ensure safe delivery.

🚫 Unsuccessful Deliveries & Re-shipping

  • If a parcel is returned to us due to failed delivery attempts or incorrect details:
    • We will notify you and offer to re-ship upon request.
    • Standard shipping charges will apply for re-shipment—regardless of original order value.

📞 Need Assistance?

If you have any shipping-related questions or require support, please feel free to contact us:

We're here to ensure your jewellery reaches you safely, securely, and beautifully packaged — every time.